Polidec A.Ş. has adopted the offer of quality products that facilitate and enrich customer’s lives, as a principle since it was founded. Our company which acts by the mentality of customer satisfaction and environmental awareness, describes its secret of success as “quality product, superior sales force and effective after-sale services”.
The secret of success of Polidec A.Ş., is “quality product, superior sales force and effective after-sale services”. In the Turkish and world markets we exist today, our customer relations do not come to an end after the sale; on the contrary, they begin with their purchase of our products and continue. Our customer satisfaction model is standardized and shapes our policy that bring “Our Total Quality Principle” into the forefront, as the basis of being for the customer yet in advance.
By the integration of our Personal management panel integration at Polidec A.Ş. with the all processes management system, as being parallel to our approach, the management goals feed through this system. Every customer, solution partner, can easily follow his/her own work organization structure by means of a special software.
- Accessibility: Applications could be made to the marketing and sales department.
- Transparency: Applications could be made via the phone/fax numbers or website of the marketing and sales department.
- Responsiveness: After having received your applications, you’ll be contacted by fax, phone and/or email.
- Objectivity: Applications are evaluated in a fair and unprejudiced manner.
- Privacy: The information obtained from the applicant, is not passed to another department or third party.
- Customer orientation: Attention needs to be paid to meeting our customer’s expectations in a short time and protecting their rights, within the frame of company policy and legal regulations.
- Accountability: Applications are evaluated, and their results are announced in a short time.
- Price: While applications are being evaluated, no fee is requested.
- Continuous improvement: With the philosophy of continuous improvement, we aim to do our best to manage the process better by accepting every customer complaint as an opportunity for R & D.